At PocketCrafts SIA, we take pride in crafting and delivering high-quality leather products. Please read our shipping policy carefully to understand how and when your order will reach you.
1. Processing Time
All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays) after payment is confirmed. Personalised or custom-made items may require additional processing time, which will be clearly indicated on the product page.
2. Shipping Methods & Delivery Times
We offer various shipping options depending on your location. Estimated delivery times are as follows:
- Local (Latvia): 1-3 business days
- European Union: 3-7 business days
- International: 7-21 business days, depending on destination and customs clearance
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Any customs fees, import duties, or taxes are the responsibility of the recipient for international orders.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number (if applicable) so you can monitor the delivery status of your package.
5. Shipping Address
Please ensure your shipping address is accurate and complete. PocketCrafts SIA is not responsible for delays or lost packages caused by incorrect or incomplete addresses. For international shipments, ensure your address complies with local postal requirements.
6. Damaged or Lost Items
If your order arrives damaged or is lost during transit, please contact us immediately at [email protected]. We will work with you to resolve the issue, including reshipping or refunding your order where appropriate.
7. Contact Us
If you have any questions regarding our shipping policy, please contact us:
Email: [email protected]
Phone: +371 204-145-08
Address: Vienības iela 58-3, Kraslava, LV-5601, Latvia