At PocketCrafts SIA, we take pride in the quality of our handcrafted leather products. We want you to be completely satisfied with your purchase. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities.
1. General Returns
If you are not entirely satisfied with your purchase, you may return most items within 14 days of receiving your order for a full refund or exchange, provided the item is in its original condition, unused, and with all original packaging and tags intact. Returns must be authorised by us prior to shipment.
2. Non-Returnable Items
Please note that the following items are non-returnable and non-refundable:
- Personalised or custom-made products, including engraved belts, mouse mats, and bookmarks
- Gift cards
- Items marked as final sale
3. How to Return an Item
To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide you with a return authorisation and instructions. Returns sent without authorisation may not be accepted.
4. Refunds
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to the original method of payment. Shipping costs for returning items are the responsibility of the customer, except in cases where the item is defective or incorrect.
5. Exchanges
If you wish to exchange an item, please contact us to confirm availability. Exchanges are subject to stock availability, and any difference in price will be adjusted accordingly.
6. Damaged or Defective Items
If your item arrives damaged, defective, or not as described, please contact us immediately at [email protected]. We will provide a replacement, repair, or full refund at no additional cost to you.
7. Shipping Returns
Please use a trackable shipping service when returning items. PocketCrafts SIA is not responsible for items lost during return shipping. For defective or incorrect items, we will cover the cost of return shipping.
8. Contact Information
If you have any questions regarding our Refund and Returns Policy, please contact us:
Email: [email protected]
Phone: +371 204-145-08
Address: Vienības iela 58-3, Kraslava, LV-5601, Latvia
By purchasing from PocketCrafts SIA, you acknowledge that you have read and understood this Refund and Returns Policy.