At PocketCrafts SIA, accessible from pocketcrafts.shop, your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase. By using our website, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping and billing address, and payment information when you place an order or create an account.
- Non-Personal Information: Browser type, operating system, IP address, pages visited, and other technical data collected via cookies and analytics tools.
- Communications: Any messages, inquiries, or feedback you provide to us via email, contact forms, or social media.
2. How We Use Your Information
Your information is used for the following purposes:
- To process and fulfill your orders, including shipping, billing, and customer service.
- To communicate with you regarding your orders, promotions, or updates if you have opted in.
- To improve our website, products, and services by analyzing usage patterns.
- To comply with legal obligations and prevent fraudulent activity.
3. Sharing Your Information
We do not sell or rent your personal information. We may share your information in the following cases:
- With trusted third-party service providers who assist us with order fulfillment, payment processing, or analytics, under strict confidentiality agreements.
- When required by law or to protect our rights, property, or safety of our users.
- In connection with business transfers, such as mergers or acquisitions.
4. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website, track user behavior, and analyze site performance. For more information, see our Cookie Policy.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no transmission over the Internet or electronic storage method is completely secure.
6. Your Rights (GDPR)
If you are located in the European Union, you have the following rights regarding your personal data:
- Right to access the personal data we hold about you.
- Right to correct or update inaccurate or incomplete data.
- Right to request deletion of your personal data (Right to be forgotten).
- Right to object to processing or request restriction of processing.
- Right to data portability.
To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe as required by law.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any websites you visit through links from our site.
8. Children’s Privacy
Our website and services are not directed at children under 16. We do not knowingly collect personal information from children. If we discover that personal data has been collected from a child, we will take steps to delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the effective date. Please check this page periodically to stay informed about how we protect your data.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Phone: +371 204-145-08
Address: Vienības iela 58-3, Kraslava, LV-5601, Latvia